This marks the first time aviation professionals can enroll independently of their flight department. Until now, access to MedAire Wellbeing Services was limited to flight departments. The NBAA partnership introduces a new way for pilots, flight attendants, schedulers, dispatchers, and other aviation professionals to access confidential peer support, even if they are contracted or their employer has not established a program. Many aviation professionals work in environments with formal Employee Assistance Programs that remain underutilized because of stigma, a lack of industry-specific understanding, or concerns about confidentiality within their organization. MedAire Wellbeing Services, powered by Talk to a Peer, addresses this gap by connecting individuals with Peer Supporters (current or former aviation professionals trained in active listening, resilience-building, and crisis response). The service operates 24/7 on a secure platform that matches users with peers who understand the operational realities of aviation: irregular schedules, time zone disruptions, crew dynamics, post-incident stress, and the pressure of safety-critical decision-making. Peer Supporters help individuals navigate daily stressors, work-related challenges, relationship issues, financial concerns, and post-incident responses. When professional clinical intervention is needed, the program provides clear pathways to licensed mental health resources.

—Please visit https://www.medaire.com/about/news-centre/medaire-nbaa-bring-peer-support-to-individual-aviation-professionals to read more.